FAQ

Find the answers to the most common questions below:

What are the hotel's check-in, check-out, and operating hours?

The hotel is open 24 hours a day. Check-in begins at 2:00 p.m., and check-out must be completed by noon. You can store your luggage in our secure luggage storage area.

Can I check out late?

Depending solely on our availability, we may be able to arrange a late checkout or an arrival before 2:00 p.m. There may be a fee for each of these services.

Is the room rate per person or per room?

The rate is per room, per night. It does not include breakfast or the tourist tax.

Is breakfast included in the price?

Breakfast is an additional charge (unless otherwise specified in a special offer). The buffet option is €10, and the express option is €7.

What's included in your breakfast buffet?

Our buffet includes pastries, various types of bread, butter, jam, Nutella, honey, crêpes, pancakes, cereal, various kinds of juice (orange, apple, mixed fruit, grapefruit), hot beverages (coffee, tea, hot chocolate…), cold cuts, cheese, yogurt, cottage cheese, scrambled eggs, hard-boiled eggs, omelets, bacon, sausages, smoked salmon, fruit salad, fresh fruit, and fruit compote.

Is your facility accessible to people with limited mobility?

Our hotel offers two rooms that are fully accessible for guests with limited mobility. Please let us know in advance if you require one of these rooms when making your reservation.

Are pets allowed at your establishment?

We love our animal friends very much, but we do not allow them in the hotel, regardless of their size or weight.

Does the hotel have a restaurant?

We offer a quick-service dining option with jars of food (appetizer, main course, dessert) available 24 hours a day.

Does the hotel have a meeting room?
Not on-site, but at our hotel in Issy-les-Moulineaux, the Hôtel Paris D’Issy, we offer a meeting room that can accommodate up to 10 people,
Rooms equipped with a whiteboard, soft drinks (coffee, tea, bottled water), pens, paper, and a projection screen.
Daytime rental from 9 a.m. to 6 p.m.
or a half-day, 9:00 a.m. to 1:00 p.m. or 2:00 p.m. to 6:00 p.m.
Special rates for guests staying at the Montcalm Hotel
Is it possible to leave luggage at the hotel before check-in or after check-out?

Of course, we can store your luggage in our luggage room while you check in or in the afternoon before your departure. However, please note that this luggage room is not intended for use as a left-luggage service.

Does the hotel have Wi-Fi?

Free Wi-Fi is available throughout the hotel. The password will be provided by the front desk upon your arrival. If you need to print documents or conduct specific searches, our staff is here to assist you.

Can I request a specific room number?

We cannot guarantee a specific room number. However, please let us know your preference, and we will do our best to accommodate your request.

How can I cancel or change my reservation?

The cancellation and modification policies are listed on your reservation confirmation. Please read them carefully. Our rates are also subject to these policies. Feel free to contact the hotel for more information.

You can cancel your reservation by clicking the link provided for that purpose in your confirmation. If you would like to make a change, please contact the hotel directly by email at info@montcalmhotel.com.

Can I leave early during my stay?

We ask that you notify us of your early departure at least 24 hours in advance so that we can rebook your room. After this time, the penalty is the cost of one night’s stay. However, for stays booked at the non-refundable, non-cancellable rate with full prepayment, no refund will be issued.

What credit cards do you accept for payment?

MasterCard, Visa, American Express

Does the hotel offer smoking rooms?

No, the hotel is entirely smoke-free—both in the rooms and in the common areas. However, we invite you to smoke in our small garden.

Do all the rooms have a safe?

Yes, every room has a safe.

Do all the rooms have air conditioning?

All of our rooms are equipped with individually controlled air conditioning.

Are the rooms large?

The lack of space and available floor area in the capital is a real problem shared by the vast majority of Parisian hotels. Rest assured, however, that all of our rooms meet Parisian standards and satisfy the criteria required by the 3-star hotel classification standards.

Is there a direct phone line in the room?

You can make calls directly from your room by dialing 0 followed by the phone number; you’ll need to ask the front desk to activate your line first. All calls from outside are routed through the front desk, which will either transfer the call or take a message if you’re not available.

If I'm traveling with a child, can I request a crib?

We have a crib available for children under 3 years old. Please be sure to request one when you make your reservation.

Which metro, RER, and bus stops are closest to your hotel?

The Boucicaut Metro station (Line 8) is right outside the hotel, allowing you to reach all of Paris’s tourist attractions in less than 10 minutes. Stations located within a 5- to 10-minute walk include Javel (Line 10) and Convention (Line 12).
Bus 62 is a one-minute walk away, and the Javel RER C station is a 10-minute walk away.

What languages does the front desk speak?

Our entire staff is here to welcome you and assist you in French and fluent English.