{"id":2506,"date":"2026-09-29T17:41:27","date_gmt":"2026-09-29T15:41:27","guid":{"rendered":"https:\/\/www.montcalmhotel.com\/faq\/"},"modified":"2026-09-29T17:41:27","modified_gmt":"2026-09-29T15:41:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.montcalmhotel.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_792869428\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-box-shadow-2\"  id=\"row-615132153\">\n\n\n\t<div class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3 style=\"text-align: center;\">FAQ<\/h3>\n<p style=\"text-align:center; font-weight:bold; color:#b89f80\">Find the answers to the most common questions below:<\/p>\n<div class=\"accordion\" rel=\"1\">\n\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What are the hotel's check-in, check-out, and operating hours?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>The hotel is open 24 hours a day. Check-in begins at 2:00 p.m., and check-out must be completed by noon. You can store your luggage in our secure luggage storage area.  <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I check out late?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Depending solely on our availability, we may be able to arrange a late checkout or an arrival before 2:00 p.m. There may be a fee for each of these services. <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is the room rate per person or per room?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>The rate is per room, per night. It does not include breakfast or the tourist tax. <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is breakfast included in the price?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Breakfast is an additional charge (unless otherwise specified in a special offer). The buffet option is \u20ac10, and the express option is \u20ac7. <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What's included in your breakfast buffet?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Our buffet includes pastries, various types of bread, butter, jam, Nutella, honey, cr\u00eapes, pancakes, cereal, various kinds of juice (orange, apple, mixed fruit, grapefruit), hot beverages (coffee, tea, hot chocolate\u2026), cold cuts, cheese, yogurt, cottage cheese, scrambled eggs, hard-boiled eggs, omelets, bacon, sausages, smoked salmon, fruit salad, fresh fruit, and fruit compote.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is your facility accessible to people with limited mobility?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Our hotel offers two rooms that are fully accessible for guests with limited mobility. Please let us know in advance if you require one of these rooms when making your reservation. <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Are pets allowed at your establishment?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>We love our animal friends very much, but we do not allow them in the hotel, regardless of their size or weight.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Does the hotel have a restaurant?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>We offer a quick-service dining option with jars of food (appetizer, main course, dessert) available 24 hours a day.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Does the hotel have a meeting room?<\/span><\/a><div class=\"accordion-inner\">\n\n<div>Not on-site, but at our hotel in Issy-les-Moulineaux, the H\u00f4tel Paris D&#8217;Issy, we offer a meeting room that can accommodate up to 10 people, <\/div>\n<div>Rooms equipped with a whiteboard, soft drinks (coffee, tea, bottled water), pens, paper, and a projection screen.<\/div>\n<div>Daytime rental from 9 a.m. to 6 p.m. <\/div>\n<div>or a half-day, 9:00 a.m. to 1:00 p.m. or 2:00 p.m. to 6:00 p.m.<\/div>\n<div>Special rates for guests staying at the Montcalm Hotel<\/div>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is it possible to leave luggage at the hotel before check-in or after check-out?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Of course, we can store your luggage in our luggage room while you check in or in the afternoon before your departure. However, please note that this luggage room is not intended for use as a left-luggage service. <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Does the hotel have Wi-Fi?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Free Wi-Fi is available throughout the hotel. The password will be provided by the front desk upon your arrival. If you need to print documents or conduct specific searches, our staff is here to assist you.  <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I request a specific room number?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>We cannot guarantee a specific room number. However, please let us know your preference, and we will do our best to accommodate your request. <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How can I cancel or change my reservation?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>The cancellation and modification policies are listed on your reservation confirmation. Please read them carefully. Our rates are also subject to these policies. Feel free to contact the hotel for more information.   <\/p>\n<p>You can cancel your reservation by clicking the link provided for that purpose in your confirmation. If you would like to make a change, please contact the hotel directly by email at info@montcalmhotel.com. <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I leave early during my stay?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>We ask that you notify us of your early departure at least 24 hours in advance so that we can rebook your room. After this time, the penalty is the cost of one night\u2019s stay. However, for stays booked at the non-refundable, non-cancellable rate with full prepayment, no refund will be issued.  <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What credit cards do you accept for payment?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>MasterCard, Visa, American Express<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How many rooms are there in the hotel?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>The hotel has 45 rooms<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Does the hotel offer smoking rooms?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>No, the hotel is entirely smoke-free\u2014both in the rooms and in the common areas. However, we invite you to smoke in our small garden. <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do all the rooms have a safe?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Yes, every room has a safe.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do all the rooms have air conditioning?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>All of our rooms are equipped with individually controlled air conditioning. <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Are the rooms large?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>The lack of space and available floor area in the capital is a real problem shared by the vast majority of Parisian hotels. Rest assured, however, that all of our rooms meet Parisian standards and satisfy the criteria required by the 3-star hotel classification standards. <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is there a direct phone line in the room?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>You can make calls directly from your room by dialing 0 followed by the phone number; you\u2019ll need to ask the front desk to activate your line first. All calls from outside are routed through the front desk, which will either transfer the call or take a message if you\u2019re not available. <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>If I'm traveling with a child, can I request a crib?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>We have a crib available for children under 3 years old. Please be sure to request one when you make your reservation. <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Which metro, RER, and bus stops are closest to your hotel?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>The Boucicaut Metro station (Line 8) is right outside the hotel, allowing you to reach all of Paris\u2019s tourist attractions in less than 10 minutes. Stations located within a 5- to 10-minute walk include Javel (Line 10) and Convention (Line 12).<br\/>Bus 62 is a one-minute walk away, and the Javel RER C station is a 10-minute walk away. <\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What languages does the front desk speak?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Our entire staff is here to welcome you and assist you in French and fluent English.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\n<style scope=\"scope\">\n\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style scope=\"scope\">\n\n#section_792869428 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  margin-bottom: 50px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-2506","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.montcalmhotel.com\/en\/wp-json\/wp\/v2\/pages\/2506","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.montcalmhotel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.montcalmhotel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.montcalmhotel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.montcalmhotel.com\/en\/wp-json\/wp\/v2\/comments?post=2506"}],"version-history":[{"count":0,"href":"https:\/\/www.montcalmhotel.com\/en\/wp-json\/wp\/v2\/pages\/2506\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.montcalmhotel.com\/en\/wp-json\/wp\/v2\/media?parent=2506"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}